Terms & Conditions

All products sold through this website are intended strictly for Research Use Only (RUO). Products are not intended for human or veterinary consumption, administration, diagnosis, treatment, cure, or prevention of any disease or condition.

Our products have not been approved or evaluated by the U.S. Food and Drug Administration (FDA) for human or veterinary use. We do not provide medical advice, treatment recommendations, or instructions for human use.

You must be 21 years of age or older to access this website or purchase our products. By placing an order, you confirm that you meet this age requirement.

Customers are responsible for determining whether the purchase, possession, transportation, and use of any product is lawful in their jurisdiction. Customers agree to use products only for legitimate research purposes and in accordance with all applicable laws and regulations.

Product descriptions and information provided on this website are intended for research and educational purposes only. Nothing on this website should be interpreted as medical advice or as a recommendation for human use.

Research-use materials may not always have the same uniform appearance or presentation as traditional consumer products. While we take care to properly source, inspect, package, label, and store our products, occasional differences in appearance, packaging, labeling, fill volume, color, texture, or the physical appearance of lyophilized material may occur.

For lyophilized products, the material may appear as a powder, cake, flakes, or may have some variation in how it is positioned within the vial. The visual appearance or apparent fill level of a product should not be used as a determination of its identity, purity, potency, or stated quantity.

Minor cosmetic or presentation differences do not necessarily indicate that a product is damaged, defective, or unsuitable for its intended research purpose. Customers should inspect their order upon delivery and contact us promptly if there is a concern regarding damage, breakage, labeling, packaging, or another significant issue.

If you have a concern about a product, please provide a detailed description of the issue along with clear photographs or other supporting documentation when applicable. This allows our team to properly review the situation and determine whether further investigation is warranted.

We are committed to addressing legitimate concerns in good faith and will make reasonable efforts to investigate reported issues and provide an appropriate resolution when warranted.

Nothing in this section should be interpreted as a guarantee regarding the suitability of any product for a particular research application. All products are sold strictly for their stated Research Use Only purpose.

We reserve the right to refuse, cancel, or limit any order at our discretion, including when we have reason to believe an order may not be intended for legitimate research use or may violate applicable laws or these Terms & Conditions.

To the fullest extent permitted by applicable law, we are not responsible for misuse of our products or for any use that is inconsistent with their stated Research Use Only purpose.

We reserve the right to update or modify these Terms & Conditions at any time. Changes will become effective when posted on this website.

By using this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

When you place an order, contact us, or use our website, we may collect information such as:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction information
• Information you voluntarily provide when contacting us

We may use your information to:

• Process and fulfill orders
• Communicate with you regarding your order
• Provide customer service
• Process payments and shipping
• Prevent fraud or unauthorized transactions
• Maintain and improve our website
• Comply with applicable legal requirements

We do not sell or rent your personal information.

We may share information with trusted service providers when necessary to operate our business, including payment processors, shipping providers, website hosting providers, and other vendors who assist us with fulfilling orders and providing website services.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers, or business.

Our website may use cookies or similar technologies to improve website functionality, understand website traffic, and enhance your browsing experience. You may be able to adjust cookie settings through your browser.

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Our website and products are intended for individuals 21 years of age or older. We do not knowingly collect personal information from individuals under 21.

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or how your information is handled, please contact us through the contact information provided on our website.

Orders are generally processed and shipped within 48 hours of receiving payment, excluding weekends and holidays.

Shipping options within the United States are:

• Standard Shipping — $6.95
• Expedited Shipping — $14.95

Once an order has shipped, customers will receive tracking information when available.

Shipping and delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside of our control. Selection of expedited shipping affects the shipping service only and does not guarantee same-day order processing.

Customers are responsible for providing an accurate and complete shipping address at the time an order is placed.

If an order arrives damaged or broken during delivery, please contact Mighty Mountain Peps within 7 calendar days of the carrier's recorded delivery date.

To request a replacement or refund, customers may be required to provide:

• Order or invoice number
• Photographs of the damaged product and packaging
• A description of the damage

We will review the claim and determine whether a replacement or refund is appropriate based on the circumstances and documentation provided.

Due to the nature of our products, we do not accept returns.

Once products have been shipped and delivered, they cannot be returned for a refund or exchange unless the product was damaged or broken during delivery and the claim meets the requirements described above.

Refunds are issued only for products that are damaged or broken during delivery, subject to verification and the claim requirements above.

We do not issue refunds for:

• Change of mind
• Incorrectly ordered products
• Failure to read product descriptions
• Improper storage or handling after delivery
• Products that have been opened, altered, or used
• Delays caused by the shipping carrier

Approved refunds will be issued to the original payment method when possible. Processing times after a refund is issued may vary depending on the payment provider or financial institution.

Products offered by Mighty Mountain Peps are sold strictly for research use only and are not intended for human or veterinary consumption, administration, diagnosis, treatment, prevention, cure, or therapeutic use.